Responsible Gaming — Your Safety Is Our Priority

9oxo takes its responsibility towards its players seriously. We believe that online gaming and sports betting should be an enjoyable leisure activity, not a compulsion or a means of making money. We are fully committed to helping our players maintain control over their gaming activity at all times.

Problem gambling is a recognised condition that can affect people across all backgrounds and income levels. It is characterised by a persistent inability to control gambling behaviour despite negative consequences. At 9oxo, we have built a range of practical tools directly into the platform so that every player in Bangladesh has the means to gamble safely and responsibly, without needing to contact support first.

All responsible gaming tools on 9oxo are available free of charge and take effect immediately upon request. We encourage all players to familiarise themselves with these features before depositing, and to revisit their settings regularly to ensure they continue to reflect their current situation and financial means.

The following questions can help you assess whether your relationship with gambling is healthy. If you answer 'yes' to three or more of these statements, we strongly encourage you to reach out to our support team or consider using our self-exclusion tool.

Remember: answering honestly is the first and most important step toward taking back control. 9oxo's support team is available 24/7 at [email protected] and will treat all enquiries with complete confidentiality and respect.

Setting deposit and spending limits is quick and straightforward. Follow these steps to activate limits on your 9oxo account:

If you encounter any difficulty setting limits through your account settings, contact [email protected] and our team will apply the limit on your behalf immediately. We strongly recommend setting limits that reflect your genuine disposable income — not your total income or savings.

Self-exclusion is designed for players who feel they need a meaningful, enforced break from gambling activity. When a player activates self-exclusion on 9oxo, their account is immediately suspended for real-money play. All pending promotional communications are cancelled and no further marketing from 9oxo will be sent during the exclusion period.

Self-exclusion periods at 9oxo are available for a minimum of 6 months, 1 year, 2 years, 5 years or permanently. Once self-exclusion is activated, it cannot be reversed or shortened until the full period has elapsed. After the exclusion period ends, a mandatory 7-day cooling-off period applies before an account can be reactivated. Reactivation requires a written request to [email protected] and a confirmation that the player is 21 or older and wishes to resume play on an informed basis.

To request self-exclusion, email [email protected] with the subject line 'Self-Exclusion Request' and include your registered username or mobile number. Our team will confirm activation within 1 hour of receipt during standard operating hours, and within 4 hours at all other times. Self-exclusion is always free of charge and will never be discouraged by our support team.

Responsible gaming is most effective when it becomes a consistent habit rather than a reaction to a problem. The following practical tips can help you maintain a healthy relationship with online gaming and sports betting on 9oxo:

• Set a strict budget before you play and treat it as your entertainment cost for that session — once it is gone, stop playing.
• Never gamble when you are feeling stressed, anxious, upset, intoxicated or emotionally vulnerable.
• Treat losses as the price of entertainment, not as debts to be recovered. Chasing losses is one of the leading causes of problem gambling.
• Take regular breaks during play and use the session reminder tool to track how long you have been active.
• Balance gaming with other activities — spend time with family and friends, exercise regularly and pursue hobbies outside of online platforms.
• Never borrow money, use credit or dip into savings to fund gambling activity.
• Keep gambling a private leisure activity — sharing wins and losses on social media can create unhealthy competitive dynamics and distort your perception of outcomes.

If at any point gaming stops feeling like fun and starts feeling like a necessity, that is a clear signal to pause, reassess, and reach out for support. 9oxo's responsible gaming team is here to help — not to judge.

9oxo strictly prohibits access to its real-money gaming and betting services by anyone under the age of 21. In Bangladesh, where mobile devices are often shared across family members, we urge all adult players to take active steps to prevent minors from accessing their 9oxo account. This includes keeping login credentials private, logging out after every session, enabling device screen locks, and never sharing account details with anyone, including family members under the age of 21.

If you suspect that a minor has accessed a 9oxo account, please contact [email protected] immediately. Any account found to have been accessed by an underage individual will be suspended immediately and all related activity will be voided. We will never penalise an account holder who proactively reports underage access.

If you are concerned about your own gambling or the gambling of someone you care about, please do not hesitate to reach out. Our responsible gaming support team treats every enquiry with complete confidentiality and zero judgment. Whether you want to set a limit, take a break or discuss what you are experiencing, we are here to help. You do not need to be in crisis to contact us — early conversations are always better than late ones.